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faq #
What would you like to know about DishPronto?

Below are some FAQs (Frequently Asked Questions), as well as the opportunity for you to ask any questions not covered.
Q: Where are you located ?
A: DishPronto is located at:
350 5th Ave., Suite 6407
New York, NY 10118 USA
Q: What are your business hours ?
A: You can Order 24 Hours a Day.
Q: How do I contact you ?
A: Simply fill in the form below or call us at 1-800-381-4498 .
Q: Can I really get 4 rooms for FREE ?
A: DISH is FREE! You pay a $49.99 service Fee and get a $49.99 credit on your first bill, making it FREE. The equipment remains the property of DISH Network and can be removed by them should you discontinue service.

Q: Can I pay by check when I sign-up ?

A: You must use a credit card or a debit card (sponsored by MasterCard or Visa) in order to sign up for this DISH Network offer.

Q: Do I need anything special to receive HDTV ?

A: You will need at least one HD receiver such as the Dish 811 and a high definition television set.
Q: I rent an apartment, can I still install a DISH Network system ?

A: In many cases yes. You will need a signed approval from your landlord when the DISH installer arrives.
Q: Do I need anything special to use a DVR receiver ?

A: No, a standard television will work for playback of DVR recordings.
Q: What if I move before my one year commitment is up ?

A: Your system will be reinstalled for FREE by DISH at your new residence as long as you commit to a minimum programming purchase agreement with either America's Top 60 or better or DISH Latino programming package or better for a minimum of 12 months or purchase the DISH Home Protection Plan.
Q: What is your shipping policy?

A: All systems (including satellite dish, receivers, etc.) are delivered by the installation technician on the day of installation. This cost is not charged to the customer. Any shipping and handling of equipment back to DISH Network post-installation is the sole responsibility of the customer.
Q: What is your return policy?

A: Systems returned to DISH Network may be subject fees for breaking term commitments. All unreturned or damaged equipment will be charged to the customer. Shipping and handling of returned equipment is the sole responsibility of the customer.
Q: What is your tax policy?

A: Sales and excise taxes may apply to DISH Network satellite TV services depending on the tax jurisdiction of installed address. Such taxes, where applicable, will be billed and collected on the DISH Network monthly billing statement.
Q: What is your payment policy?

A: Initial payment is required by credit card for processing, installation and service fees along with equipment upgrade charges where applicable. On-going service fees are billed to the customer's billing address. Failure to provide timely payment may result in the termination of services and charge-back for unreturned equipment to the credit card used for the initial activation.
If your question is not covered here, please fill in this form with your question, then press Send. We will quickly respond to your questions.
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DishPronto is an authorized independent contractor retailer of DISH Network L.L.C. DISH, DISH Network and DISH Network logos are registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks and/or service marks are used by authority of DISH Network L.L.C. and/or its applicable affiliate(s).
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DishPronto is an authorized dealer of DISH Network Satellite TV.