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Welcome to the DISH
Network Privacy Policy page.
DISH Network Consumer Privacy Policy
This policy covers all Consumer DISH Network
Web sites and DISH Network Interactive Television
services
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| General Policy: |
DISH Network's overall policy is to allow
the consumer to "opt-out" and
not be contacted with offers by DISH Network
and/or partner organizations. If a consumer
does not opt-out, DISH Network will collect
and use customer and prospective customer
information for a variety of purposes including
market research and direct marketing, both
by DISH Network and partner organizations.
This policy covers information
collected by DISH Network on any of its
Web sites and through transactions on DISH
Network Interactive Television services.
If you opt-out, no information
about you will be sold or released to anyone
without prior consent or a court order.
Otherwise, information may be used as deemed
necessary by DISH Network.
When first logging into
the DISH Network Customer Support Center,
or when purchasing a system online, you
will be asked to respond to questions similar
to the following:
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Is
it okay to contact your e-mail with
news from DISH Network?
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Is
it okay to contact your e-mail with
news from DISH Network partners?
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| These
questions are pre-selected to indicate that
it is okay for DISH Network to contact you
as indicated. If you do not wish to be contacted,
please de-select them and continue.
If you indicate that it
is okay to be contacted with news from DISH
Network, DISH Network will use your e-mail
address to send you information about important
upcoming events and opportunities. You can
cancel this service at any time by logging
into the Customer Support Center, selecting
My Account, and de-selecting the box to
receive news and offers via e-mail.
If you indicate that it
is okay to contact you with news from DISH
Network Partners, DISH Network may share
your contact information with partner organizations
that may e-mail you information concerning
their products and services. You can cancel
this service at any time by logging into
the Customer Support Center, selecting My
Account, and de-selecting the box to receive
news and offers via e-mail.
Even if you opt-out of
the e-mail contact options above and you
are currently a subscriber to DISH Network
services, DISH Network may contact you via
telephone, mail, and/or e-mail from time
to time regarding issues with your account.
DISH Network and/or partner organizations
may also contact you by telephone or mail
regarding DISH Network promotions, products
and/or services, as well as promotions and
products and/or services of partner organizations.
If you are a subscriber
to DISH Network Interactive Television services,
DISH Network may capture information you
provide through interactive television transactions
and track your use of interactive television
services. Additionally, DISH Network and/or
partner organizations may present you with
interactive television advertisements based
on information you have provided DISH Network
or partner organizations.
You have the right to instruct
DISH Network not to share your contact information
with other organizations by notifying DISH
Network in writing. The written notices
described above should include your name,
current address, social security number,
telephone number, account number, and type
of account (e.g. Residential). You must
send such notices to:
DISH Network
5701 S. Santa Fe Drive
Littleton, CO. 80120
Attention: PRIVACY
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| Information
We Collect from You: |
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When you become a DISH Network subscriber,
register with one of our interactive
services (Internet or interactive
television), browse our Web sites,
communicate with us via telephone,
fill out product registration cards,
participate in market research projects,
or otherwise transact with DISH Network,
we will collect personal data from
you. This information may include
but is not limited to, name, address,
phone number, e-mail address, IP address,
credit card information, demographic
information, and personal interests.
DISH Network may
combine information we have on you
as a customer from multiple sources,
both online and offline. This includes
information available from external
sources.
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| Security
of Information: |
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All customer information
is maintained in secure databases.
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| Credit
Card Transactions: |
Credit card transactions are processed
using a secure, encrypted Web server.
Unauthorized parties cannot read your
credit card information as it travels
through our ordering system.
Credit card information collected
during transactions is maintained
in a secure database at DISH Network
for fraud prevention and accounting
and billing purposes. The information
is also securely maintained by CSG
Systems, Inc. for accounting and
billing purposes. Your credit card
information is not available to
unauthorized parties while in these
databases.
Stored information from credit
card transactions is not released
to third party marketers under any
circumstances. Stored information
from credit card transactions is
not released to anyone unless under
court order as part of a criminal
investigation.
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| Minors: |
DISH Network does not knowingly
attempt to collect personal information
from children under the age of 13.
Note that DISH Network cannot always
determine that a user is a child
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| Cookies: |
Internet 'cookies' may be used
to customize DISH Network Web sites
to the viewer. These cookies remain
on the user's system and are automatically
retrieved when a user visits at
a later time. These cookies contain
only information concerning the
type of customer (current or potential)
and frequently visited pages. No
other personal information is stored
on cookies.
Cookies may also be placed on the
user's system by an Internet advertising
network in order to track the viewing
of banner ads displayed on DISH
Network Web sites.
Since it is not necessary for a
person to identify him or herself,
cookies cannot be associated with
an individual who selects not to
log in or identify him or herself
in any other way.
Customers who are still uncomfortable
with the use of cookies have the
option of disabling them on their
browser. DISH Network in no way
discriminates against Web site visitors
who have disabled cookies on their
browser.
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| Interactive
Television : |
DISH Network can identify you based
on your receiver. We may use this
ability combined with your account
information and other information
we have collected to display interactive
television advertisements on your
television.
Currently, customers cannot opt-out
of this service.
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| Other
Stored Information : |
Aggregate reports for Web site
visitors are also generated to measure
the performance of DISH Network
Web sites. These reports do not
contain any personally identifiable
information.
When an individual visits any Internet
site, a unique address called an
"IP address" is recorded.
DISH Network does not release any
information about the collection
of this address to any third party
except under court order. DISH Network
archives the log files in order
to create aggregate statistical
reports, detect errors at the Web
site, and for security reasons.
IP reports for advertisement clicks
are shared with the advertiser and
advertising networks. This information
may be stored in DISH Network databases
and/or those of advertisers and
advertising networks. However, advertisers
usually have this information already
since their server captures it when
a person clicks on an ad. This is
done to verify billing for the ads.
No additional information associated
with any specific user is provided
to advertisers.
'Redirects' or the logging of clicks
for external links is only done
for advertisements. This is indicated
by link to a URL such as '/redirect.htm?url=
...' The external URL is clearly
marked in the "url=" portion.
This is done to create the advertising
reports described above in order
to bill the advertiser.
Favicon.ico requests: Some browsers
initiate a favicon.ico request made
to a Web site when a user adds a
site to their "Favorites"
list. The ".ico" stands
for "icon." It is a small
16x16 icon that replaces the standard
icon used for a Web page. Favicon.ico
requests are not tracked by DISH
Network at this time.
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| Access
to Your Personal Information : |
You may access your DISH Network
account online by logging into the
Customer Support Center on the dishnetwork.com
Web site. You may change your current
Login ID, Password, Security Question/Answer,
and e-mail address at the Customer
Support Center by selecting the
My Account option.
You may also access your account
information by calling 1-800-333-DISH
(3474) to speak with a DISH Network
Customer Service Representative.
Other Web Sites and Interactive
Television Applications:
There are several places throughout
DISH Network Web sites and interactive
television services where you may
link to other organizations' Web
sites and/or interactive television
applications. When you click through
to these sites or applications,
DISH Network's Privacy Policy no
longer applies. You are then subject
to the privacy policy of the new
site/application. DISH Network recommends
you read the privacy policy for
all third-party Web sites and interactive
television applications in order
to understand how they use your
personal information
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| Notes: |
The restrictions on the dissemination of
personal information found in this policy
may occasionally be updated. All changes will
be posted to this Privacy Policy page.
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