FAQ

What would you like to know about DishPronto?

Below are some FAQs (Frequently Asked Questions), as well as the opportunity for you to ask any questions not covered.

Q: How can I write to you?

A: DishPronto can be reached by mail at:
c/o CH Communications
51 Av. des Communes Réunies
1212 Grand Lancy
Geneva, Switzerland

Q: What are your business hours?

A: You can order 24 hours a day.

Q: How do I contact you?

A: Simply fill in the form below or call us at 1-888-826-6011.

Q: Can I really get up to 6 rooms with FREE installation?

A: Yes, you can! As long as you qualify for the current promotion and sign up with an agreement, then you will be eligible for the free installation for up to six rooms.

Q: Can I pay by check when I sign up?

A: You must use a credit card or a debit card (sponsored by MasterCard or Visa) in order to sign up for this DISH Network offer.

Q: Do I need anything special to receive HDTV?

A: As long as you have a high-definition compatible TV, and have ordered HD receivers and signed the Agreement and Autopay with Paperless Billing, you can get FREE HD for life.

Q: I rent an apartment. Can I still install a DISH Network system?

A: In many cases yes. You will need a signed approval from your landlord when the DISH Network installer arrives.

Q: Do I need anything special to use a DVR receiver?

A: No, a standard television will work for playback of DVR recordings.

Q: What if I move before my commitment is up?

A: DISH Network will move you for FREE once a calendar year, as long as you meet the requirements and have the service plan.

Q: What is your shipping policy?

A: All systems (including satellite dish, receivers, etc.) are delivered by the installation technician on the day of installation. This cost is not charged to the customer. Any shipping and handling of equipment back to DISH Network post-installation is the sole responsibility of the customer.

Q: What is your return policy?

A: Systems returned to DISH Network may be subject fees for breaking term commitments. All unreturned or damaged equipment will be charged to the customer. Shipping and handling of returned equipment is the sole responsibility of the customer.

Q: What is your tax policy?

A: Only state sales tax applies to your DISH Network bill. Unfortunately, we can't tell you what your tax amount will be - it's on a case-by-case basis depending on where you live and what your state tax is.

Q: What is your payment policy?

A: Initial payment is required by credit card for processing, installation and service fees along with equipment upgrade charges where applicable. On-going service fees are billed to the customer's billing address. Failure to provide timely payment may result in the termination of services and charge-back for unreturned equipment to the credit card used for the initial activation.

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